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3

Start here: your first 15 minutes with 99Plugs
Installing the 99Plugs Update Manager
Where to find your downloads and update keys

Updates & the Update Manager

9

Do you offer automatic updates?
How to enable auto updates
Does the Update Manager need its own update key?
My updates are not showing up in WordPress
Update failed, or the new version is not there yet
How do I get rid of nagging license key notices?
Backups and rollback: going back to the version that worked
I bought a pass. What happens to my individual keys?
Updating a plugin straight from the Update Manager

Licensing & What You Get

9

Are these genuine plugins and themes?
Why is this so cheap?
What is actually inside the files you download
My plugin or theme is not activating
Why are plugins and themes asking me for a license key?
How many sites can I use the plugin or theme on?
Are there restrictions on the number of downloads?
Known Limitations
Do you provide technical support?

Account, Billing & Passes

5

What’s your refund policy?
What happens when my pass expires?
Can I upgrade from one year to lifetime?
Where is my Ultimate Bundle download?
Requesting a plugin we do not carry

Installing Plugins & Themes

7

Why some plugins need the free version installed too
Installing CartFlows Pro
Installing Elementor Pro
Gravity Forms is asking for a license key
Installing Wordfence Premium
Installing WPML Multilingual CMS
Installing Yoast SEO Premium

Troubleshooting

4

Something’s not working. Check these first.
An error occurred while updating…
cURL error 28: Connection timed out
Enable WordPress Debug Log

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Troubleshooting

Troubleshooting

Something is not working. Error messages, failed updates, and how to find the cause.

Something’s not working. Check these first.
An error occurred while updating…
cURL error 28: Connection timed out
Enable WordPress Debug Log

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