Fluent Support Pro

Fluent Support Pro is a support ticket plugin for WordPress with unlimited agents. You manage every ticket from one organized dashboard, and tickets arrive through your customer support portal, by email, or both. You can move tickets, contacts and conversations over from another helpdesk in one click.

Filter your inbox by priority, responses and status. Reply with internal notes, file attachments, shortcodes and templates. Sort tickets by product, create separate inboxes for teams, brands or departments, and organize agents into named groups. Custom fields collect the information you need, automations handle ticket tagging and team assignments, and saved replies speed up answers. A Gutenberg block adds a ticket portal to your site.

Agent and team reports show on the dashboard. Agent privileges set custom permissions, customer history shows purchase history for e-commerce and membership businesses, and an activity log tracks agents' ticket actions. It integrates with e-commerce, CRM, LMS and membership tools, and connects to Slack, Telegram, Discord and WhatsApp. A REST API and webhooks support custom workflows and third-party tools.