SupportCandy Timer

This add-on for SupportCandy lets agents record the time spent on each ticket. An agent starts and pauses the timer while working, then stops it, adds a description and submits the log. Agents can also add manual time log records and edit existing ones.

The timer works independently for each agent, so several agents can run timers on the same ticket. The customer widget shows total time spent across a customer's tickets, and you can add total time spent to the ticket list. Timer logs and time spent macros work in email notifications.

Settings let you auto-start the timer on new tickets and auto-stop active timers when a ticket closes, both off by default. Choose which roles see the timer widget, including customers, who see only time spent.