WordPress plugin · SupportCandy family
SupportCandy Canned Reply
Save replies once and insert them into tickets in a few clicks, with macros and public replies.
Auto updates Unlimited sites Unlimited downloads No daily limits
About This Plugin
This add-on for SupportCandy lets agents save frequently needed responses and reuse them while replying to tickets. Agents click the Canned Reply link, search and pick a response.
Agents can save as many replies as they want, and you can use macros inside them. A reply an agent saves is private to that agent. Administrators can create public canned replies that all agents can use.