SupportCandy Email Piping

This add-on for SupportCandy lets customers and agents create and reply to tickets from their email inboxes, so customers do not need to visit your site and log in. Set up a piping connection on the email account that sends your ticket notifications. When anyone emails that account, a new ticket is created.

Customers get notifications for ticket confirmation, agent replies and changes, and their email replies are imported as ticket replies. Agents get notifications for new tickets, customer replies and changes, and can reply from their inboxes the same way.

Three piping methods are available: basic IMAP authentication, Gmail API and Microsoft Exchange API. To pipe more than one email address, forward them to the piped account and list them as forwarding addresses in the email piping settings.