SupportCandy Reports

This add-on for SupportCandy adds reports on your support over time. Available reports are Ticket Statistics (tickets created and closed), Response Delay (first and average response delay), Ticket Closing Delay, Communication Gap (average threads exchanged to close a ticket), Ratings from satisfaction surveys, and reports on custom fields such as Category and Priority.

Choose a report duration such as Today, Yesterday, Last 30 days or This Quarter, or set custom start and end dates. Apply filter conditions like those on the ticket list, and save filters under a custom name to reuse in one click.