If you get an error when trying to update a plugin, do not panic. Errors happen.

If the information below doesn’t help resolve your issue, please feel free to submit a support ticket and we will gladly assist you.

ERROR: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

This error rarely occurs and usually happens when a plugin update is unable to overwrite the plugin folder with new files.

SOLUTION: You can download the updated version from our website and install it manually. Or go ahead and submit a ticket so that we may help you get this resolved. We’d love to help!