Plugin family
SupportCandy
Every SupportCandy extension in one place. Pick the one add-on you need, or take all 24 with a VIP Access Pass.
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24 extensions · sorted A to Z
Group agents into teams, assign tickets to a group and let supervisors manage them.
Assign agents to new tickets automatically using rules, conditions, workload and agentgroups.
Close tickets automatically after days of inactivity, with warning emails to customers first.
Save replies once and insert them into tickets in a few clicks, with macros and public replies.
Integrate popular WordPress FAQ plugins with the SupportCandy help desk.
Create multiple ticket forms with Gravity Forms and map their fields to SupportCandy.
Let customers pick their course in the ticket form and show course details to agents.
Print individual tickets as PDFs using custom header, body and footer templates.
Create tickets automatically on a daily, weekly, monthly or yearly schedule.
Set SLA policies with response and resolution deadlines and get alerts when one is missed.
Group users into companies so supervisors can manage every ticket their members create.
Send HTTP requests to your URLs when tickets are created, assigned, replied to or closed.
Let customers choose orders and products in the ticket form and show orders to agents.
Automates SupportCandy tickets with triggers, conditions and actions, run on events or by hand.